[6094] Service Engineer (Printing Services)

Start date: Negotiable
Clearance: NATO Secret
Location: Braine L'Alleud, Belgium(onsite)


Requirements Description:

The Service Engineer is responsible for the day-to-day delivery of the service within the agreed performance levels. (S)He is the POC and resolves the Incidents and Service Requests related to the printing service and coordinates technical activities with local and remote IT support units. (S)He maintains working relationship with external contractors in close coordination with the Service Delivery Manager.

Duties & Role:
• Proven experience in IT Service Delivery
• Working knowledge of Enterprise Level printing software (i.e. Uniflow)
• Previous Experience in supporting "Follow Me" printing solutions
• Work Experience (5+) with the Management of multiple print servers at remote locations - Proven experience handling customer and vendor relationship
• Working knowledge of ITIL and its processes - Proficient in the creation and maintenance of Service documentation (Standard Operation Procedures and Instructions)
• [Desirable] Previous experience in multinational environments.